Shipping policy
Last updated: Junary 2026
At MarketCG, we aim to provide reliable, secure, and transparent shipping for every order.
MarketCG is operated by NONCHO, a company registered in France, and primarily serves customers located in the United States of America.
This Shipping & Returns Policy explains how orders are processed, shipped, delivered, tracked, returned, and handled in the event of delays, damage, incorrect items, lost packages, pre-orders, customs requirements, or other delivery-related situations.
This Policy should be read together with our Terms & Conditions, Terms of Service, Refund, Return & Cancellation Policy, and Privacy Policy.
1. Primary Shipping Market
MarketCG's principal shipping market is the United States.
Our logistics, fulfillment arrangements, delivery estimates, customer experience, and shipping options are primarily designed for customers located in the United States.
MarketCG may also provide shipping to other supported international destinations.
The fact that marketcg.com is accessible from a particular country or territory does not guarantee that shipping is available to that location.
Available destinations are determined through checkout and may change over time.
2. International Fulfillment
MarketCG may use an international network of:
- fulfillment centers;
- warehouses;
- logistics providers;
- postal operators;
- commercial carriers;
- shipping partners.
Orders may therefore be processed or dispatched from a country different from the customer's destination and different from NONCHO's registered office in France.
The physical origin of a shipment does not change the identity of MarketCG / NONCHO as the merchant responsible for the MarketCG transaction.
3. Shipping Availability
MarketCG aims to provide shipping to supported destinations internationally.
Shipping availability may depend on:
- destination country;
- U.S. state or territory;
- ZIP or postal code;
- carrier coverage;
- product type;
- fulfillment location;
- customs requirements;
- applicable sanctions;
- import restrictions;
- payment-provider restrictions;
- security conditions;
- logistics availability.
If no shipping option is displayed for a particular address during checkout, MarketCG may currently be unable to deliver to that destination.
4. Restricted Destinations
MarketCG does not guarantee shipping to every country, territory, region, individual, or address worldwide.
Shipping may be restricted or unavailable where fulfilling an order would be unlawful, commercially unreasonable, unsafe, or incompatible with the requirements of our carriers, financial institutions, fulfillment providers, or other partners.
Restrictions may result from:
- international sanctions;
- trade restrictions;
- export controls;
- import restrictions;
- governmental measures;
- carrier restrictions;
- banking restrictions;
- payment-provider requirements;
- security conditions;
- logistical limitations.
MarketCG may modify available shipping destinations when reasonably necessary.
5. United States Shipping
MarketCG primarily ships products to customers located in the United States of America.
Orders may enter the United States through domestic or international logistics networks depending on the inventory location and fulfillment method selected for the order.
The final delivery may be completed by a postal operator, courier, regional carrier, or another logistics provider.
MarketCG does not guarantee the use of a specific carrier unless a particular carrier service is expressly selected and confirmed during checkout.
6. Order Processing Time
Standard in-stock orders are generally processed within approximately:
24 to 48 business hours
after the order has been received and successfully verified.
Processing time refers to the period required to prepare an order before shipment.
It may include:
- payment verification;
- fraud screening;
- inventory allocation;
- picking;
- packing;
- shipping-label creation;
- transfer to the applicable logistics network.
Processing time is separate from carrier transit time.
7. Business Days
For purposes of our estimated processing and shipping times, business days generally exclude:
- Saturdays;
- Sundays;
- applicable public holidays;
- days on which relevant fulfillment or carrier operations are closed.
Orders submitted during weekends or holidays may begin processing on the next applicable business day.
8. Processing Delays
Some orders may require additional processing time.
Examples may include:
- high-value orders;
- unusually large orders;
- payment verification;
- fraud screening;
- billing-address discrepancies;
- shipping-address verification;
- high-demand product releases;
- major sales events;
- unusually high order volumes;
- fulfillment disruptions.
Where additional verification is necessary, MarketCG may contact the customer before shipment.
9. Order Verification
For security purposes, MarketCG may review an order before shipment.
We may request reasonable additional information where necessary to confirm the legitimacy of a transaction.
Failure to provide reasonably requested verification may result in:
- processing delays;
- cancellation;
- refund of the affected order.
MarketCG is not required to disclose confidential fraud-screening criteria.
10. Shipping Confirmation
Once an order has entered the applicable shipping network, MarketCG will generally send a shipping confirmation to the email address associated with the order.
Where available, that communication may include:
- tracking number;
- tracking link;
- carrier information;
- shipment status.
Customers are responsible for ensuring that the email address submitted during checkout is accurate.
11. Estimated Delivery Time – United States
Our standard estimated delivery time for supported U.S. destinations is generally:
United States: approximately 7 to 12 business days
unless a different estimate is displayed during checkout or on the applicable product page.
This estimate is not necessarily inclusive of order-processing time.
For example, an order may require approximately 24–48 business hours of processing before entering the shipping network.
12. Estimated International Delivery Times
Where international delivery outside the United States is available, typical estimated delivery periods may be:
Europe: approximately 5 to 7 business days
Other supported international destinations: approximately 7 to 14 business days
These periods are estimates and should not be interpreted as guaranteed delivery dates unless MarketCG expressly states that a particular delivery date is guaranteed.
13. Delivery Estimates
Estimated delivery dates are based on information reasonably available when the order is submitted or shipped.
Actual delivery may occur earlier or later.
Delivery estimates can be affected by circumstances including:
- carrier conditions;
- customs clearance;
- transportation disruptions;
- weather;
- holidays;
- peak shopping periods;
- airport or port congestion;
- security inspections;
- fulfillment issues;
- governmental actions;
- address problems;
- force majeure events.
14. U.S. Shipping-Time Requirements
MarketCG intends to make shipping representations on a reasonable basis.
For Internet orders covered by applicable U.S. rules, sellers must have a reasonable basis for the shipping timeframe they advertise. If the seller cannot ship within the promised period, applicable FTC requirements may require the seller to seek the customer's consent to the delay or refund the unshipped merchandise.
MarketCG will handle qualifying shipping delays consistently with applicable requirements.
15. No Guaranteed Arrival for Special Dates
Unless MarketCG expressly provides a guaranteed delivery service, estimated delivery dates should not be relied upon as guarantees that an order will arrive before a particular:
- birthday;
- tournament;
- holiday;
- convention;
- event;
- trip;
- product-release celebration;
- other time-sensitive occasion.
Customers placing time-sensitive orders should allow additional time for unexpected delays.
16. Shipping Costs
Shipping costs are calculated during checkout where applicable.
The amount may depend on factors including:
- delivery location;
- order value;
- package weight;
- package dimensions;
- fulfillment origin;
- shipping method;
- carrier;
- customs arrangement.
The applicable shipping charge will normally be presented before the customer completes payment.
17. Free Shipping
MarketCG may occasionally offer free shipping.
Free shipping promotions may be subject to:
- minimum order amounts;
- eligible products;
- eligible destinations;
- promotional periods;
- specific shipping methods;
- other conditions displayed with the promotion.
MarketCG may modify or discontinue future free-shipping offers at any time.
This does not retroactively alter a free-shipping benefit already validly applied to a completed order.
18. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one package.
This may occur because:
- products are stored in different facilities;
- products become available at different times;
- package dimensions require separate shipments;
- different logistics channels are used.
Customers may therefore receive multiple tracking numbers for a single MarketCG order.
Receipt of only one package does not necessarily mean that the remainder of the order is missing.
19. Split Fulfillment
Where an order is fulfilled in multiple shipments, each shipment may have a separate:
- carrier;
- tracking number;
- dispatch date;
- delivery date;
- customs process.
MarketCG will provide available shipment information when reasonably possible.
20. Tracking Information
Where tracking is provided, customers may follow the shipment through the tracking link supplied by MarketCG or the applicable carrier.
Tracking systems are operated partly or entirely by third-party carriers.
MarketCG cannot guarantee that every tracking event will appear immediately or in real time.
21. Tracking Activation
A tracking number may be created before the physical package receives its first carrier scan.
Accordingly, statuses such as:
Label Created
Shipment Information Received
or similar wording do not necessarily indicate that the parcel has already begun physical transit.
Customers should allow reasonable time for the first carrier update.
22. Tracking Delays
Tracking may occasionally remain unchanged for several days even while a parcel continues to move through the shipping network.
This can occur during:
- international transportation;
- customs processing;
- transfer between carriers;
- high-volume periods;
- bulk shipment movement.
A temporary absence of tracking updates does not necessarily mean that a package has been lost.
23. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Before completing checkout, please verify:
- full recipient name;
- street address;
- apartment, suite, or unit number;
- city;
- state;
- ZIP or postal code;
- country;
- telephone number where requested.
MarketCG is not responsible for avoidable delivery problems caused by materially incorrect information supplied by the customer, to the extent permitted by law.
24. Address Changes
If you discover an address error after submitting an order, contact:
as quickly as possible.
MarketCG will attempt to modify the address where technically and operationally possible.
However, an address change cannot be guaranteed after:
- fulfillment has started;
- a shipping label has been generated;
- the parcel has been packed;
- the parcel has entered the carrier network.
Do not assume an address has been changed unless MarketCG confirms the change.
25. Carrier Address Corrections
Some carriers may independently correct minor address formatting issues.
MarketCG cannot guarantee that a carrier will successfully identify or correct an inaccurate address.
Customers remain responsible for providing correct information at checkout.
26. Undeliverable Packages
A shipment may be classified as undeliverable because of:
- an incorrect address;
- incomplete address;
- missing apartment information;
- delivery restrictions;
- repeated unsuccessful delivery attempts;
- refusal by the recipient;
- failure to collect the package;
- customs issues.
If a parcel is returned to MarketCG or an applicable fulfillment facility, the order will be reviewed once the return is confirmed.
27. Returned-to-Sender Packages
A package returned to sender does not automatically result in an immediate refund.
MarketCG may need to wait until the parcel is physically received and its condition verified.
Depending on the reason for return, the customer may be offered:
- reshipment;
- refund;
- another appropriate resolution.
Where the return resulted from inaccurate information supplied by the customer, additional shipping costs may apply to reshipment where legally permitted.
28. Refused Packages
Customers should not intentionally refuse a package as a substitute for following the MarketCG return procedure.
Refusing delivery may result in:
- additional carrier charges;
- return shipping costs;
- customs charges;
- extended processing times;
- difficulty tracking the returned shipment.
If you wish to return an order, contact MarketCG and follow the approved return process.
29. Delivery Attempts
Some carriers may attempt delivery more than once or redirect a parcel to a local:
- pickup point;
- postal facility;
- parcel locker;
- access point;
- carrier facility.
Customers are responsible for reasonably monitoring tracking information and collecting parcels within applicable carrier deadlines.
30. Packages Marked Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please first check:
- your mailbox;
- porch or entrance;
- garage or safe location;
- parcel locker;
- building reception;
- mailroom;
- front desk;
- other household members;
- neighbors where appropriate.
You may also contact the carrier directly.
If the package remains missing, contact:
MarketCG may initiate an investigation with the carrier or fulfillment provider.
31. Delivery Investigations
Delivery investigations may require information including:
- customer confirmation;
- tracking records;
- delivery photographs;
- GPS or carrier information where available;
- address verification;
- fulfillment records.
The investigation may require reasonable time to complete.
MarketCG will determine the appropriate resolution based on the available evidence, applicable carrier procedures, and applicable law.
32. Packages Lost in Transit
If tracking indicates that a package appears to have been lost before delivery, contact MarketCG.
We may open a claim or investigation with the applicable carrier.
Depending on the circumstances and applicable rights, an eligible lost shipment may result in:
- replacement;
- reshipment;
- refund;
- another appropriate remedy.
33. Damaged Shipping Packages
Customers should inspect parcels shortly after delivery.
If the shipping carton appears significantly:
- crushed;
- torn;
- punctured;
- wet;
- opened;
- resealed;
- otherwise materially damaged,
please document the condition before discarding any packaging.
Photographs can be important when MarketCG needs to submit a carrier or fulfillment claim.
34. Customs and U.S. Importation
Orders shipped into the United States from another country may be subject to U.S. customs procedures.
Import requirements can change and may depend on:
- product classification;
- country of origin;
- declared value;
- shipping method;
- applicable tariff measures;
- customs rules in force when the shipment enters the United States.
As of this Policy's August 2026 revision, CBP states that the suspension of duty-free de minimis treatment applies to covered shipments from all countries, including shipments that previously could have qualified because their value was $800 or less.
MarketCG therefore does not guarantee that a U.S.-bound international shipment will enter the United States free of customs duties, taxes, fees, or other government charges.
35. Duties-Paid Shipping
Certain MarketCG shipping methods or logistics providers may allow applicable duties, import costs, or other charges to be collected in advance.
Where a shipping option is expressly described as including duties or taxes, the customer will generally not be expected to pay those same covered amounts again upon delivery.
The exact terms displayed during checkout will govern the applicable shipping method.
36. Duties Not Collected at Checkout
If customs duties, taxes, brokerage charges, import fees, carrier fees, or similar amounts are not expressly shown as included or prepaid, additional charges may be assessed after shipment.
These charges may be imposed by:
- customs authorities;
- carriers;
- brokers;
- logistics providers;
- governmental authorities.
MarketCG does not control the amount of charges imposed independently by such entities.
37. Customs Information
Customers may be required to provide information reasonably necessary for customs or delivery processing.
Depending on the shipment, a customs authority or logistics provider may request information required by applicable law.
Failure to provide required information may result in:
- customs delay;
- return to sender;
- inability to deliver;
- other customs action.
38. Customs Delays
Customs-processing times are outside MarketCG's direct control.
A shipment may be selected for inspection or additional review.
MarketCG cannot guarantee that customs authorities will process an individual shipment within a specific number of days.
39. Customs Seizures or Restrictions
MarketCG intends to ship lawful merchandise using appropriate commercial shipping methods.
However, customs and governmental authorities retain independent authority over imports.
MarketCG cannot control lawful governmental actions involving:
- inspections;
- documentation requests;
- holds;
- seizures;
- rejected imports;
- regulatory enforcement.
Where such an event occurs, MarketCG will review the circumstances and applicable customer rights.
40. Risk of Loss
Risk of loss or damage during delivery will be allocated according to the law applicable to the transaction.
Nothing in this Policy is intended to transfer shipping risk to a consumer earlier than mandatory applicable law permits.
For consumer transactions subject to French rules, the Code de la consommation provides that risk generally transfers when the consumer or a designated third party physically takes possession of the goods, subject to applicable exceptions.
41. 14-Day Return Request Period
MarketCG generally accepts eligible return requests submitted within:
14 calendar days after delivery
subject to the conditions below.
Products must satisfy our return requirements.
Requesting a return does not itself mean the return has already been approved.
42. Return Eligibility
For a standard discretionary return, the product must generally be:
- unopened;
- unused;
- factory-sealed where originally sold sealed;
- complete;
- unaltered;
- undamaged;
- free from tampering;
- in its original packaging;
- in resellable condition.
Proof of purchase from MarketCG may be required.
43. Sealed Trading Card Products
MarketCG specializes in TCG collectibles whose sealed condition may represent an important portion of their value.
Once a factory seal has been broken, the product's original condition cannot ordinarily be restored.
Customers should therefore not open a product they intend to return.
44. Opened TCG Products
Subject to mandatory applicable rights, MarketCG does not accept ordinary change-of-mind returns for products that have been:
- opened;
- unsealed;
- tampered with;
- resealed;
- used;
- materially altered.
This includes opened:
- booster packs;
- booster boxes;
- displays;
- tins;
- collection boxes;
- sealed cases;
- other randomized TCG products.
45. Randomized Contents
Trading card products may contain randomized contents.
MarketCG does not guarantee a particular:
- card;
- rarity;
- pull;
- chase card;
- hit rate;
- pull rate;
- serialized card;
- value;
- grading result.
Dissatisfaction with the cards obtained from an otherwise correctly supplied product is not grounds for returning the opened product.
46. Return Requests
To request a return, contact:
Please provide:
- your order number;
- name;
- email associated with the order;
- product concerned;
- reason for the return;
- photographs where relevant.
MarketCG will review your request and provide instructions where the return is eligible.
47. Return Authorization
Returns should be authorized before shipment.
Do not automatically return merchandise to NONCHO's registered office.
The applicable return facility may differ from our French registered address because MarketCG may use international fulfillment facilities.
MarketCG will provide the appropriate return instructions.
Unauthorized shipments sent to an incorrect location may not be capable of being processed normally.
48. Return Shipping Costs
For an ordinary eligible return resulting from the customer's change of mind, return shipping costs are generally the customer's responsibility, unless otherwise required by applicable law or expressly agreed by MarketCG.
Where MarketCG supplied an incorrect product or MarketCG confirms another fulfillment error, we will provide an appropriate return solution.
49. Return Packaging
Returned merchandise must be packaged appropriately to prevent damage during transportation.
Customers should use an external shipping carton rather than placing postage labels directly on collectible retail packaging.
The return should be reasonably protected against:
- crushing;
- moisture;
- punctures;
- impacts;
- seal damage.
50. Tracked Returns
For valuable returns, customers are strongly encouraged to use a shipping method providing:
- tracking;
- delivery confirmation;
- appropriate insurance where necessary.
The customer should retain proof of return shipment until the return has been fully processed.
51. Return Inspection
Returned items may be inspected after arrival.
MarketCG may verify:
- product identity;
- quantity;
- factory seals;
- shrink wrapping;
- packaging;
- completeness;
- condition;
- evidence of opening;
- evidence of tampering;
- evidence of substitution.
A refund may be refused or reduced where legally permitted if the returned product does not satisfy the applicable return requirements.
52. Refund Processing
Approved refunds will generally be returned to the original payment method.
The amount may be processed through the original payment provider, such as:
- Shopify Payments;
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Shop Pay;
- Klarna;
- another checkout provider.
MarketCG does not control additional processing time imposed by banks, card issuers, or payment providers after a refund has been submitted.
53. Damaged Products
If a product arrives damaged, please contact:
as soon as possible, preferably within 48 hours after delivery.
The 48-hour request allows us to investigate shipping damage while evidence and carrier records are still readily available.
It is not intended to remove any mandatory legal right that cannot lawfully be lost solely because the customer contacted MarketCG after 48 hours.
54. Evidence for Damage Claims
For a damaged-item claim, MarketCG may request clear photographs showing:
- the shipping box;
- shipping label;
- all sides of the package;
- internal protective packaging;
- affected product;
- specific damage.
Please retain the packaging until the matter has been reviewed.
55. Do Not Open Visibly Damaged Collectibles
If a sealed TCG product appears materially damaged when received and you intend to submit a claim, do not open the product before contacting MarketCG whenever reasonably possible.
Opening the product can make it more difficult to determine:
- the original damage;
- whether the seal was affected;
- the collectible condition;
- whether a carrier claim is available.
Take photographs and contact us first.
56. Incorrect Items
If you receive an item different from the product ordered, contact MarketCG promptly.
Do not open an incorrectly supplied sealed collectible.
We may request photographs sufficient to identify the product.
After verification, MarketCG may provide:
- the correct replacement where available;
- an appropriate refund;
- another legally appropriate remedy.
57. Missing Items
If an order contains multiple products and something appears missing, first confirm whether the order was divided into multiple shipments.
If no additional shipment exists, contact:
MarketCG may review:
- warehouse records;
- fulfillment records;
- package weight;
- inventory information;
- shipping records;
- photographs where available.
58. Exchanges
MarketCG does not guarantee exchanges.
TCG inventory can be limited, allocated, sold out, or discontinued rapidly.
Where an exchange or replacement is appropriate and inventory remains available, MarketCG may offer one.
Where equivalent inventory is unavailable, an eligible refund may be offered instead.
59. Pre-Orders
Certain MarketCG products may be offered as Pre-Order items.
A pre-order is a purchase of merchandise that is not expected to ship immediately.
The applicable product page may provide an estimated:
- release date;
- inventory-arrival date;
- shipping date;
- shipping window.
These dates may change.
60. Pre-Order Processing
Unless otherwise stated, pre-order payment may be collected when the order is placed in order to reserve expected inventory or allocation.
Pre-order products will be shipped once inventory becomes available and the order is ready for fulfillment.
61. Pre-Order Delays
Trading card pre-orders may be delayed because of:
- manufacturer changes;
- publisher delays;
- distributor delays;
- allocation reductions;
- supplier shortages;
- official release-date changes;
- international transportation;
- customs delays;
- fulfillment delays.
Estimated release dates should not be interpreted as unconditional guarantees.
62. U.S. Pre-Order Shipping Delays
A product being designated as a pre-order does not eliminate applicable shipping requirements.
For Internet merchandise orders covered by the FTC's rule, a seller that cannot ship within the represented timeframe may have to obtain customer consent to a delay or provide a refund rather than holding the order indefinitely.
MarketCG will therefore provide the options required by applicable law where those requirements apply.
63. Pre-Order Cancellation Requests
Customers may request cancellation of an unshipped pre-order by contacting:
The request will be reviewed according to:
- order status;
- fulfillment status;
- payment status;
- applicable mandatory rights.
Once a pre-order has shipped, the standard shipping and return provisions apply.
64. Pre-Order Allocation Shortages
TCG inventory may be subject to distributor or supplier allocation.
If MarketCG receives fewer products than anticipated, it may become impossible to fulfill every pre-order.
Where MarketCG ultimately cannot provide merchandise that has already been paid for, the amount paid for the unavailable merchandise will be refunded.
For U.S. Internet orders subject to the FTC rule, merchandise that cannot be shipped must be handled in accordance with the applicable refund requirements; the FTC specifically states that if a seller does not ship an order, it must provide a refund rather than merely substituting store credit.
65. Combined In-Stock and Pre-Order Purchases
An order containing both in-stock and pre-order products may be handled differently depending on the fulfillment configuration.
Products may:
- ship separately; or
- be held until other products become available.
The applicable checkout, product-page, or order information should be reviewed when placing a mixed order.
66. Force Majeure and Events Beyond Our Control
Shipping or fulfillment may be disrupted by events outside MarketCG's reasonable control.
Examples may include:
- natural disasters;
- severe weather;
- war;
- civil unrest;
- governmental measures;
- international sanctions;
- strikes;
- transportation shutdowns;
- customs actions;
- carrier network failures;
- widespread technology outages;
- other comparable events.
MarketCG will not use such circumstances to remove refund, cancellation, delivery, or other rights that remain mandatory under applicable law.
67. Fraudulent Shipping or Return Claims
MarketCG reserves the right to review suspicious shipping, damage, return, and non-delivery claims.
This may include circumstances involving reasonable evidence of:
- product substitution;
- false damage claims;
- falsified photographs;
- altered packaging;
- false non-delivery claims;
- returned counterfeit products;
- intentional manipulation of tracking or claim information.
MarketCG may use relevant fulfillment, shipping, payment, carrier, and customer communication records when investigating a claim.
This provision does not affect legitimate customers submitting genuine claims.
68. Consumer Rights
This Shipping & Returns Policy establishes MarketCG's general operational rules.
Nothing in this Policy is intended to exclude or restrict mandatory rights that cannot legally be waived.
Customers may have additional rights depending on:
- country;
- U.S. state;
- applicable consumer law;
- nature of the transaction;
- circumstances of the order.
For qualifying distance sales subject to French consumer law, the statutory withdrawal period is generally 14 days from receipt of the goods, subject to applicable conditions and exceptions.
69. Relationship With Refund Policy
This page provides information specifically concerning shipping and returns.
More detailed rules regarding:
- refund eligibility;
- opened products;
- refund processing;
- damaged goods;
- incorrect items;
- cancellations;
- pre-orders;
- return fraud
are contained in the MarketCG Refund, Return & Cancellation Policy.
Where a more specific provision of that Policy applies to a refund matter, that provision should be read together with this Shipping & Returns Policy.
70. Changes to This Policy
MarketCG may update this Shipping & Returns Policy when necessary to reflect changes involving:
- fulfillment centers;
- carriers;
- estimated delivery times;
- shipping rates;
- customs requirements;
- U.S. import rules;
- return procedures;
- MarketCG operations;
- applicable laws.
The latest version will be published on marketcg.com with its applicable revision date.
A later policy change will not be used to improperly remove rights already attached to an existing transaction.
71. Contact
For questions concerning:
- order processing;
- shipping;
- tracking;
- delivery;
- damaged products;
- lost shipments;
- incorrect items;
- returns;
- pre-orders;
please contact:
MarketCG / NONCHO
Email: support@marketcg.com
Website: marketcg.com
1 Mail Pélissier
76000, Rouen, France
SIRET: 979 547 635 00024