FAQ's

Yes. MarketCG offers worldwide shipping to most countries through our international logistics network. Shipping options and costs are displayed at checkout based on your delivery address.

Orders are generally processed within 24–48 business hours.

Estimated delivery times after dispatch are:

Europe: 5–7 business days
United States: 7–12 business days
Rest of the world: 7–14 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs, or other circumstances outside our control.

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your package.

Returns are accepted within 14 days of delivery, provided the product is unopened, unused, and in its original condition and packaging.

Opened booster packs, booster boxes, or other sealed products that have been opened cannot be returned.

Please contact us before sending any item back so we can review and approve your return.

After completing your purchase, you will receive an order confirmation email at the email address provided during checkout.

If you do not receive it, please check your spam or junk folder before contacting us.

If your order has not yet been processed or shipped, contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered the shipping process, changes or cancellations may no longer be possible.

Yes. As soon as your order is dispatched, we will send you a tracking link by email.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

International orders may be subject to customs duties, import taxes, or other local fees depending on the destination country.

These charges are determined by local authorities and, when applicable, are the responsibility of the customer.

A pre-order allows you to purchase and reserve a product before its official release date.

The estimated release date will be displayed on the relevant product page whenever available.

Pre-orders are dispatched once the products arrive at our facility and are ready for shipment.

We aim to ship pre-orders as close to the official release date as possible, but release dates and supplier deliveries can occasionally change.

Yes. Release dates are provided based on the latest information available and may be changed or delayed by the manufacturer, distributor, or logistics provider.

If a significant delay affects your order, we will provide updated information whenever possible.

Orders containing pre-order products may require additional processing time depending on product availability.

If you need an in-stock product urgently, we recommend placing it in a separate order from your pre-order items.

Yes. MarketCG specializes in authentic Pokémon Trading Card Game products sourced through our network of suppliers and distributors.

We do not sell counterfeit Pokémon TCG products.

Products described as new are sold brand-new and factory sealed, unless clearly stated otherwise on the product page.

MarketCG specializes in Pokémon TCG products including Booster Boxes, Elite Trainer Boxes, Booster Bundles, Collection Boxes, Tins, Blisters, and other sealed products.

Our selection includes both current releases and selected products from previous sets.

No. MarketCG is an independent retailer and reseller of trading card products.

MarketCG is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Creatures Inc., Game Freak, or their respective licensors.